Communication – The barrier and the bridge

Posted by on Jan 24, 2011 in EPM World, Marketing, Branding, Project Management, Self-employment | 0 comments

There are two perpetual processes that happen within us.  The first one breathing which is a life long process and which happens involuntarily whether we are in sleep or awake.

The second one communication.  We communicate with people around us or communicate within our-self when we are not in sleep.  Besides, we also keep communicating unconsciously in our dreams during our sleep.  Dreams may not be regular, but dreams are a sort of communication with the unknown things and depths.

While breathing gives us life, communication makes our life.  While we have nothing to do with the process of breathing unless during the time of Yoga or Meditation, it is the process and act of communication that we have every thing to do with.  All the words like who, whom, when, what, how much, and where apply to communication like:

  • what to communicate
  • where to communicate
  • how to communicate
  • how much to communicate
  • when to communicate
  • who to communicate with whom

These observations play a vital role during our interactions with the God, parents, spouse, elders, children,  colleagues, senior colleagues, strangers and many others.  Over communication to our-self and within our-self (introversion) is also undesirable.

Communication as we all know is passive, active, verbal, oral, written, bodily, multilingual, multilevel, and multidimensional.  Communication should always be precise, concise and tender.  Atharva Veda says communication should be soft and tender worded.

We achieve our personal and professional objectives through communication.  Right communication wins over a girl friend.  We know what happens if the same goes wrong.  A project is achieved through communication.  Whether it is a meeting, written document, drawing, diagram, visual piece, dispute, argument, trust, secrecy.  Every thing is a communication.  Project management consists of only these things or more related.  Thus, if we are able to maintain right and precise communication we can achieve successful projects.  One can become a successful professional.

A composed, cool and pointed communication can win over your enemies.  The content of your communication how much ever precise and contextual it may be, it will not bring in desired results when conveyed in anger or outbursts.

Every other situation which went wrong or which went right has some thing to do with our communication.  It could be personal relations or professional interactions.  A Doctor’s kind word works better than the vials he inject, an empathetic tone acts as a succor, a magic word makes the project team more productive, and a silent communication with the God can give us an eternal peace.

There is always some thing to correct in our communication as life is a perpetual learning process and we need to live our life in peace and harmony.

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Corporate & Professional – How do I give this identity to my organisation?

Posted by on Apr 3, 2010 in EPM World, Marketing, Branding, Uncategorized | 1 comment

When an organization truly competes the characteristics of its line business, in a more transparent way, it could be called a professional entity. When an organization defines its business objectives in clear terms duly indicating the strategy and the delivery mechanism, it paves way for professional development. We could enumerate the following aspects in an enterprise to understand the level of professionalism adopted by it.

  • Scope and clarity in service offerings
  • Vision & Mission
  • Culture, values and ethics
  • Strategy & Planning to achieve its Vision
  • Brand conscious and brand positioning measures
  • HR and Communication flow in the organization
  • Policy provisions and delivery mechanism to achieve organizational productivity
  • Implementation of Best Practices and Certification standards in the functional areas
  • Transparency while dealing the issues of discrimination, grievance, disputes
  • Implementation of technology
  • Statutory identities
  • Clean financial and taxation system
  • Social accountability

Further professionalism is more of an accountability and transparency. It is possible to achieve these aspects when an organization deploys related processes to implement the above provisions. Let us understand process as any given transaction or task to be achieved in the functional or departmental context. For example, performance appraisal of human resources is a process, raising an invoice is a process, quality check list is a process, exit formality is a process, and any report document is a process. At this reckon there will be hundreds and thousands of processes that an organization has to effectively deliver in order to achieve the true performance levels.

The process could be a hard copy format or a digital document. Organizations inevitably follow both the formats as total automation and paperless environment is still not feasible in our business environment. As an example for digital processes, any CRM application at the minimum shall have numerous processes related to sales and after sales support. An ERP application is the true mirror of enterprise-wide processes.

Further, every process should be flexible for due customization. The technology tools like ERP application invariably enable deployment of a given process, modification of the same with due controls, monitoring and measuring it for performance. Still an ERP application enables to integrate the enterprise wide functions and processes so that enterprise productivity and performance is reckoned periodically by the top management with due checks and controls.

Finally beyond all the above, it is the conduct, attitude, accountability and commitment of employees that brings in right identity to the organization as a whole. Hence, in today’s business the HR development is given top priority to match to the organizational vision and mission. Employees should also realize that the positive identity and values achieved by an organization shall invariably enhance the professional value of their individual profiles.

Professional identity and corporate culture brings in stakeholder loyalty (employees, vendors, suppliers, customers, partners …), creates brand value and develops business. Thus any investments made in this direction shall bring in the Returns on Investment (ROI).

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